Terms & Conditions
1. Acceptance of Terms:
By accessing or using the services provided by Print Craft Metals, including but not limited to our website, products, and 3D printing services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
2. Custom 3D Prints:
a. Order Process:
i. When placing an order for custom 3D prints, you agree to provide accurate and complete information.
ii. Once an order is placed, changes may not be possible due to the personalized nature of our products.
b. Designs and Intellectual Property:
i. Customers are responsible for ensuring that the designs and content provided for custom prints do not infringe on the intellectual property rights of third parties.
ii. Print Craft Metals retains the right to refuse any order that violates intellectual property laws.
c. Acceptance of External Designs:
i. Print Craft Metals allows customers to submit custom designs obtained from services like Thingiverse or similar platforms for printing. By submitting such designs, customers affirm that they have the legal right to use and reproduce these designs.
3. Payments:
a. Payment Processing:
i. Payments for products and services are processed through Shopify's secure payment gateway.
ii. Prices are in US dollars (USD) and are subject to change without notice.
b. Order Confirmation:
i. Upon successful payment, you will receive an order confirmation email with details of your purchase.
c. Invoicing and Payment Terms:
i. After placing your order through our system, you will receive an email with an invoice for your purchase.
ii. The invoice must be paid within 5 days of placing the order.
iii. You will receive two reminders a day until the invoice is paid or the 5 days have elapsed.
iv. If payment is not received within 5 days, your order will be canceled.
d. Payment Extension:
i. If you need more time to pay, we are happy to offer an extension. Please contact us at Print Craft Metals Support.
4. Shipping:
a. Delivery Times:
i. Delivery times are estimates and may vary depending on your location and other factors.
ii. Print Craft Metals is not responsible for delays caused by third-party shipping carriers.
b. Shipping Costs:
i. Shipping costs are calculated at checkout and are the responsibility of the customer.
5. Returns and Exchanges:
a. Defective or Damaged Items:
i. If you receive a defective or damaged item, please refer to our Refund Policy for information on returns and exchanges.
6. User Conduct:
a. Prohibited Activities:
i. Users may not engage in activities that violate any laws, regulations, or the rights of others.
ii. Any form of harassment, abuse, or unauthorized use of our services is strictly prohibited.
7. Limitation of Liability:
a. Print Craft Metals and its affiliates are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
8. Modification of Terms:
a. Print Craft Metals reserves the right to modify or update these Terms and Conditions at any time. Changes will be effective upon posting to our website.
9. Governing Law:
a. These Terms and Conditions are governed by and construed in accordance with the laws of the State of Nevada.
10. Contact Information:
For any questions or concerns regarding these Terms and Conditions, or to reach our customer support team, please visit Print Craft Metals Support or contact us at www.printcraftmetals.com/support
By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Privacy Policy
At Print Craft Metals, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our website or engage with our services.
1. Information We Collect:
a. Personal Information:
We may collect personal information such as your name, email address, mailing address, and phone number when you place an order, create an account, or subscribe to our newsletter.
b. Payment Information:
To process transactions, we collect payment information such as credit card details. This information is securely processed through our payment gateway, Shopify, and we do not store your complete payment details.
c. Usage Information:
We may collect information about your interactions with our website, including the pages you visit, the products you view, and the actions you take.
d. Device Information:
We may collect information about the device you use to access our website, including IP address, browser type, and device identifiers.
2. How We Use Your Information:
a. Order Processing:
We use your personal and payment information to process and fulfill your orders.
b. Communication:
We may use your contact information to communicate with you about your orders, provide updates, and respond to inquiries.
c. Marketing:
With your consent, we may send you promotional emails about new products, special offers, or other updates. You can opt out of these communications at any time.
d. Analytics:
We use analytics tools to analyze website usage, improve our services, and enhance user experience.
3. Information Sharing:
a. Service Providers:
We may share your information with third-party service providers, including Shopify, who assist us in operating our website, conducting business, or servicing you. Your payment information is securely processed through Shopify's payment gateway.
b. Legal Compliance:
We may disclose your information as required by law or to protect our rights, property, or safety.
4. Shopify's Data Processing:
a. Payment Processing:
Shopify processes payments for Print Craft Metals. Your payment information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase.
b. Third-Party Services:
Shopify may use third-party services to assist in providing our services, and these third parties may have access to your information. However, they are obligated not to disclose or use it for any other purpose.
c. Security:
Shopify implements industry-standard security measures to protect your information during transmission and after it is received. However, no method of transmission over the Internet or electronic storage is 100% secure.
5. Your Choices:
a. Opt-Out:
You may opt out of receiving marketing communications from us by following the instructions in the emails or by contacting us directly.
b. Access and Correction:
You have the right to access and correct your personal information. If you have an account with us, you can log in to view and update your information.
6. Changes to this Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time.
7. Contact Us:
If you have any questions or concerns about this Privacy Policy, please contact us at www.printcraftmetals.com/support
By using our website or services, you consent to the terms of this Privacy Policy.
Return Policy
At Print Craft Metals, we are committed to providing you with high-quality custom 3D prints that meet your unique specifications. Due to the personalized nature of our custom prints, we regret to inform you that we are unable to accept returns for items that have been specially crafted to your design.
However, we understand that unforeseen issues may arise, and we want to ensure your satisfaction with our products. In the event that you encounter any issues with your custom print, we offer an exchange policy to address your concerns.
Exchange Policy:
Notification of Issues:
Please notify us within 15 days of receiving your custom print if you encounter any defects, damages, or issues.
Return Process:
If you experience any problems with your custom print, you may return the item to us. Please package the item securely and include a detailed description of the issue, as well as your contact information.
Exchange Procedure:
Once we receive your returned item, our team will assess the reported issues. If the concerns are valid and within the scope of our exchange policy, we will be happy to create a new custom print for you at no additional cost.
Shipping Costs:
While we cover the costs associated with sending you the replacement print, customers are responsible for the shipping costs associated with returning the original item.
Contact Information:
To initiate the exchange process or discuss any concerns, please contact our customer service team at www.printcraftmetals.com/support and choose the return button.
Please note that this exchange policy is applicable only to issues related to defects, damages, or errors in the customization process. We strive to ensure that every custom print from Print Craft Metals meets our high standards, and we appreciate your understanding of the unique nature of our personalized products.